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Difficult Conversations

In medical practice management, we are frequently called on to tackle tough conversations. Whether it’s giving feedback about poor performance, negotiating conflict between co-workers, or talking with parents who are upset by an interaction with your practice or worried about the health of their child, these are the difficult conversations that cause the most stress for us and our teams.


Taking the time to plan your conversation can give you the edge you need to achieve the best possible outcome for your patients, your employees, and your practice. This guide provides tips and strategies to help you clarify your communication goals, plan what you’re going to say, and ensure you are using the right communication techniques to navigate your most difficult conversations. 

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