Holding people accountable is not always fun, as you may sometimes feel like the bad guy. The person you are holding accountable may also feel the same way about you. The reality is that as a leader, it is your responsibility to hold people answerable for meeting the responsibilities of their job. That is why it is incredibly important to remember that your entire staff will eventually respect your dedication to accountability if you are consistent and fair.
No one wants to work in an environment with vague rules; nor do they like it when the workplace rules are not enforced uniformly. This type of dynamic leads to uncertainty, which employees hate most of all. It is reasonable to expect some challenges along the way, but if you always remember that your staff values accountability, you will find it much easier to create a relevant framework.
Excerpt from PMI founder's recent book, Managing The Mirrors.