Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
This Leadership Tip shares coping strategies and explores assertiveness techniques to help you improve your effectiveness as a manager. And the benefits are both tangible and immediate: The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The practice leaders who can defuse the angry patients, employees or physicians not only keeps them loyal but makes her own day less troublesome.